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Terms & Conditions

The person named as Subscriber and any person ordering/paying for Services (“Payee”) or using them (“User”) (collectively referred to as (“Subscriber”) hereby understands and agrees that Jackson Security Services, Inc. (“Jackson Security”), is an independent dealer of the ResponseNow Medical Alert Systems (“ResponseNow”). Jackson Security does not own and shall not provide any monitoring service to Subscriber. Subscriber warrants and understands that Jackson Security has no responsibility for and no duty to perform any monitoring service to Subscriber. Subscriber warrants and understands that all such services shall be provided by ResponseNow as set forth herein.

Subscriber further agrees that Jackson Security shall have no liability and expressly waives and releases any and all claims, actions, causes of action, demands, lawsuits, rights, damages, costs, loss of services, loss of property, expenses, liabilities, of every kind, nature of character, and any and all other compensation or claims or any other thing whatsoever, known or unknown, patent or latent, contingent, liquidated, or otherwise, foreseeable or unforeseeable, whether at law or in equity against Jackson Security in anyway related to the equipment and/or use thereof.

IN HOME SERVICE AGREEMENT TERMS & CONDITIONS

  1. PARTIES AND SERVICES: The person named as Subscriber and any person ordering/paying for Services (“Payer”) or using them (“User”) (collectively referred to as “Subscriber”) hereby contract with ResponseNow Medical Alert Systems (“ResponseNow”) for ResponseNow medical alert system monitoring service (“Service”). Unless the context otherwise requires, the term “Subscriber” as used herein refers all User(s) and Payer(s), and any of them individually. The obligations of Subscriber are joint and several, meaning that Payer(s) and User(s) are equally, and each individually, responsible for the obligations of the Subscriber under this Agreement. The Service includes ResponseNow equipment and monitoring. Equipment means a ResponseNow console and personal help button (“Equipment”). Monitoring is provided through an authorized ResponseNow monitoring center. During the initial and any renewal term of this Agreement, Equipment remains the property of ResponseNow and must be returned to ResponseNow at the end of this Agreement as set forth in Paragraph 2 below. If Subscriber fails to return the Equipment as set forth in Paragraph 2, Subscriber will be fully liable for the value of the Equipment, which Subscriber agrees is $400. The Service includes receipt, analysis and response to alarm signals from Equipment. Upon receipt of a signal, ResponseNow: (a) will make reasonable effort to promptly contact Subscriber, and (b) if ResponseNow deems necessary in its reasonable judgment, notify: (i) persons and entities designated by Subscriber as “Responders” in the new order information sheet, in the order designated by Subscriber, or (ii) police, fire or ambulance designated by Subscriber. Subscriber agrees that ResponseNow may rely absolutely on the statements of Subscriber, Responders, or any person who says that they are acting on behalf of a Responder or Subscriber, with respect to the location and condition of Subscriber. Subscriber agrees that ResponseNow in its sole and absolute discretion and without any liability: (a) may contact or attempt to contact the Premises as frequently as ResponseNow deems appropriate to verify the need to alert Responders; and (b) after receiving oral advice from anyone at the premises to disregard the alarm signal and ResponseNow may in its sole and absolute discretion and without liability, refrain from alerting the Responders or advise the Responders of the receipt of oral advice to disregard the alarm signal. SUBSCRIBER AGREES THAT ATTEMPTING TO NOTIFY BY THE PHONE DESIGNATED RESPONDERS IS RESPONSENOW’S ONLY DUTY. Subscriber understands and agrees that: (a) ResponseNow is not responsible for the promptness, sufficiency or adequacy of the action of any Responder or any third party acting for Responder; (b) ResponseNow in no way represents or guarantees that Responders can be contacted, can or will respond, or that any response will be safe or effective; (c) the Responders have been designated by him or her and are not agents or other representatives of ResponseNow; and (d) ResponseNow will not send any of its personnel to Subscriber’s premises in response to any emergency signal.

  2. TERM & TERMINATION: This Agreement starts when the Agreement is acknowledged online by the Subscriber or Web-Buyer or when the equipment is activated at the Subscriber premises. The original term of this Agreement is the service plan selected above and will renew for the same consecutive billing cycle thereafter unless terminated as set forth below. Subscriber may terminate this Agreement by returning the Equipment to ResponseNow along with a written request to cancel including the Subscriber name and address. ResponseNow may terminate this Agreement and Services hereunder at any time for non-payment of fees or abuse of the service. Upon termination, Subscriber will return Equipment to ResponseNow by 1. mailing or shipping the Equipment to ResponseNow at Subscriber’s expense (a pre-addressed return envelope has been provided concurrently with Equipment), or 2. telephoning ResponseNow and arranging for pick-up. If Subscriber fails to return Equipment within thirty (30) days of termination, Subscriber agrees to pay ResponseNow the value of Equipment which is $400 and which Subscriber hereby authorizes ResponseNow to bill to Subscriber’s credit card or bank account or otherwise collect.

  3. BINDING AGREEMENT – This Agreement is binding on Subscriber, Subscriber’s heirs, executors and administrators. Subscriber, including each User and Payer, each shall be jointly and severally liable to satisfy the Subscriber’s obligation under this Agreement and are each bound by its terms, including Paragraphs 14 and 15. By accepting these terms and conditions, Subscriber, including any User and Payer, each represent that they are agents of each other, and (a) Subscriber represents and warrants to ResponseNow that Subscriber has the full power and authority to bind any Payer and User to these terms and conditions; and (b) each Payer represents and warrants to ResponseNow that Payer has the full power and authority to bind Subscriber and any User to these terms and conditions.

  4. SUBSCRIBER DUTIES: In addition to other responsibilities set forth elsewhere in this Agreement, Subscriber must: a. Provide and be responsible for suitable electrical and telephone service for installation and operation of Equipment; b. Select and give accurate information as to all Responders. Subscriber represents that personal Responders have agreed to act as responders; c. Provide Responders with access to Subscriber’s house; d. Not alter or attempt repairs to Equipment; e. Install and use the System according to ResponseNow’s then-published written requirements found in the user guide as provided with the delivery of Equipment; f. Promptly inform ResponseNow of any changes to the information provided in, or in connection with, this Agreement. All changes are the sole responsibility of Subscriber and shall become effective at the time of delivery to ResponseNow; g. Test equipment at least every month with the personal help button following recommended testing established by ResponseNow; h. Pay any fine resulting from any false alarm.

  5. FEES: Subscriber agrees to pay the periodic fees (monthly, quarterly, or annual) associated with the Agreement along with any applicable sales tax or for any additional ResponseNow services later agreed to by the parties. Payments are due in advance, no later than 10th day of the Service period to be paid for. The initial payment is due upon installation or online transaction completion and is in accordance with the payment plan selected (monthly, quarterly or annual). Subscriber agrees to keep on file with ResponseNow acceptable valid bank credit/debit card information, limited to bank cards with a Visa, MasterCard or Discover logo. ResponseNow may terminate this Agreement for non-payment of fees and recover all payments due to ResponseNow. In the event it becomes necessary for ResonseNow to institute legal proceedings to collect payments due under this Subscriber agrees to pay for a full month of service for any month in which the Subscriber has Service.

  6. COMMUNICATION LINES AND RJ31X JACK: Subscriber acknowledges the System communicates to the Monitoring Center using the Subscriber provided standard telephone line or dedicated cellular service (GSM). The System will not work with the Subscriber’s standard cellular phone service. If Subscriber has two or more telephones in his/her home using the same telephone number and one of these phones is off hook, the Equipment will NOT operate without a special connection, such as an RJ31X jack. It is Subscriber’s responsibility to have the RJ31X jack installed. ADDITIONALLY, WHEN THE SYSTEM IS ACTIVATED, SUBSCRIBER WILL BE UNABLE TO USE THE TELEPHONE TO MAKE OTHER CALLS (SUCH AS CALLS TO THE 911 EMERGENCY OPERATOR), AND THEREFORE, SUBSCRIBER MAY WISH TO HAVE THE SYSTEM CONNECTED TO A SECOND TELEPHONE LINE. The use of DSL, VoIP, Cable or any other broadband telephone service may prevent the System from transmitting alarm signals to the Monitoring Center. Subscriber agrees to notify ResponseNow if they have installed or intend to install DSL, VoIP, Cable or any other broadband service. IMMEDIATELY AFTER THE INSTALLATION OF DSL, VOIP OR OTHER BROADBAND SERVICE SUBSCRIBER MUST TEST THEIR SYSTEM SIGNAL TRANSMISSION WITH THE MONITORING CENTER.

  7. INTERRUPTION OF SERVICE: Subscriber acknowledges that the Equipment sends its signals using standard telephone company lines which are wholly beyond the control of ResponseNow. IN THE EVENT TELEPHONE OR GSM SERVICE IS OUT OF ORDER OR DISCONNECTED, THE EQUIPMENT WILL NOT WORK. ResponseNow does not assume any liability for interruption of the service due to strikes, riots, sabotage, terrorist activities, floods, storms, earthquakes, fires, power failure, interruption of telephone service, acts of God, or any other cause beyond ResponseNow’s control including the activities of Subscriber. RESPONSENOW IS NOT REQUIRED TO SUPPLY THE SERVICE DURING THE CONTINUATION OF ANY INTERRUPTION OF SERVICE DUE TO ANY SUCH CAUSE.

  8. CONSENT TO DISTRIBUTION OF INFORMATION: Subscriber is providing ResponseNow with medical information for the purpose of providing the Service. Subscriber agrees that ResponseNow, Responders and any other party named in this Agreement may receive all information contained in this Agreement or otherwise provided by Subscriber to ResponseNow. Subscriber further agrees that in the event that a Responder or other assistance is sent to Subscriber’s home (an “Incident”), ResponseNow may notify any or all of the parties listed in this Paragraph. Further, Subscriber releases ResponseNow from all liability, which may arise out of ResponseNow’s disclosure of information in this Agreement or about any Incident to the parties listed in this Paragraph. Subscriber acknowledges that all communications between Subscriber and ResponseNow Monitoring Center may be recorded and Subscriber consents to such recording.

  9. FALSE ALARMS OR ABUSE OF SERVICE: Subscriber agrees to reimburse ResponseNow for any fees assessed against ResponseNow as a result of false alarms originating from Subscriber’s premises.

  10. FORCED ENTRY; MEDICAL EXPENSES: Subscriber agrees that if ANY ALARM SIGNAL is received by ResponseNow and a Responder is sent to Subscriber’s home and Subscriber cannot let Responder into the locked home and Responder does not have a key that THE SUBSCRIBER AUTHORIZED RESPONDER TO BREAK INTO SUBSCRIBER’S HOME. SUBSCRIBER UNDERSTANDS THAT THIS MAY CAUSE DAMAGE TO THE HOME. SUBSCRIBER WAIVES ANY CLAIM AGAINST RESPONSENOW OR ANY RESPONDER WHICH MAY ARISE AS A RESULT OF FORCED ENTRY INTO THE HOME. SUBSCRIBER SPECIFICALLY WAIVES ANY CLAIM FOR DAMAGE RESULTING FROM FORCED ENTRY AFTER AN INACTIVITY ALARM OR NON-RESPONSE TO A REMINDER SERVICE EVEN IF SUBSCRIBER IS SIMPLY NOT HOME. In in addition, Subscriber authorizes ResponseNow to notify paramedics and other appropriate emergency personnel who may provide medical assistance, if necessary. Subscriber hereby releases ResponseNow from any and all expenses and liability incurred as a result of such medical services.

  11. ATTORNEYS’ FEES: In connection with any dispute arising under this Agreement, the prevailing party shall recover from the other party its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing this Agreement or otherwise in connection with any lawsuit, arbitration or other legal proceeding related to or arising under this Agreement.

  12. SUSPENSION OR CANCELLATION OF THE AGREEMENT: Subscriber agrees that ResponseNow may stop or suspend monitoring service for any of the following reasons: (a) strikes, severe weather, earthquakes or other such events beyond our control that effect the operations of the Monitoring Center or so severely damage Subscriber premises that continuing service would be impractical. (b) There is an interruption or unavailability of the telephone service between the System and the Monitoring Center. (c) Subscriber does not pay the service charge due to ResponseNow, after ResponseNow has given Subscriber five (5) days notice that ResponseNow is cancelling service because of non-payment. (d) ResponseNow is unable to provide service because of some action or ruling by any government authority. (e) Subscriber becomes a debtor in a bankruptcy proceeding.

  13. ASSIGNMENT: This Agreement may NOT be assigned by Subscriber except with written consent of ResponseNow. This Agreement may be assigned by ResponseNow to a financial institution or any other personal emergency services provider at any time.

  14. DISCLAIMER AND LIMITATION OF LIABILITY: Subscriber understands and agrees that ResponseNow is NOT an insurer and that insurance, if any, covering personal injury or other personal claims and property loss or damage on Subscriber’s premises shall be obtained by Subscriber in such amounts and covering such perils as Subscriber may determine; that the amounts being paid to ResponseNow are based on the value of the Service and not on the amount of potential loss, and such amounts are not sufficient to guarantee that no loss will occur; that ResponseNow is NOT assuming responsibility for any losses which may occur even if due to ResponseNow’s negligent performance or failure to perform any obligation under this Agreement. Subscriber assumes all risk of loss or damage to premises or the contents thereof, or personal injury. RESPONSENOW MAKES NO GUARANTEES OR WARRANTIES OF ANY KIND RELATING TO THE SERVICE AND EXPRESSLY DISCLAIMS ALL WARRANTIES WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO THE SERVICE AND THE EQUIPMENT, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THIS AGREEMENT, THERE SHOULD ARISE ANY LIABILITY TO RESPONSENOW, RESONSENOW’S MAXIMUM LIABILITY ARISING OUT OF THE PROVISION OF THE SERVICE, INCLUDING THE EQUIPMENT, OR ITS USE, WHETHER BASED UPON WARRANTY, CONTRACT, TORT OR OTHERWISE, LIMITED TO THE MAXIMUM SUM OF $1,000. SINCE IT IS IMPRACTICAL AND EXTREMELY DIFFICULT TO FIX ACTUAL DAMAGES WHICH MAY ARISE DUE TO A FAILURE OF THE SERVCE, THIS SUM SHALL BE COMPLETE AND EXCLUSIVE AND SHALL BE PAID AND RECEIVED AS LIQUIDATED DAMAGES AND NOT AS A PENALTY. IN NO EVENT SHALL RESPONSENOW BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. SUBSCRIBER MAY OBTAIN A HIGHER LIMITATION OF LIABILITY FOR AN ADDITIONAL PERIODIC CHARGE. If Subscriber elects this option, ResponseNow will attach a rider to this Agreement which will set forth the amount of the limitation of liability and the amount of the additional charge. Agreeing to the higher limitation of liability does not mean that ResponseNow is an insurer.

  15. THIRD PARTY INDEMNIFICATION AND NO SUBROGATION. Subscriber agrees to indemnity and hold harmless ResponseNow, its employees and agents from and against all and any claims (including by third parties), lawsuits and losses alleged to be caused by ResponseNow’s performance, negligent performance or failure to perform its obligations under this Agreement. If anyone other than Subscriber asks ResponseNow to pay for any harm or damages (including property damage, personal injury or death) connected with or resulting from (i) ResponseNow’s breach of this Agreement or a failure of Equipment or Service, (ii) ResponseNow’s negligence, (iii) any other improper or careless activity of ResponseNow in providing Equipment or Service, or (iv) a claim for indemnification or contribution, Subscribers agrees and will pay to ResponseNow (a) any amount which a court or other tribunal orders ResponseNow to pay or which ResponseNow reasonably agrees to pay, and (b) the amount of ResponseNow’s reasonable attorneys’ fees and any other losses or costs that ResponseNow may pay in connection with such third-party claim or dispute. Unless prohibited by Subscriber’s property insurance policy or other insurance, Subscriber agrees to release ResponseNow from any claims of any parties suing through Subscriber’s authority or in Subscriber’s name, such as Subscriber’s insurance carriers, and Subscriber agrees to defend ResponseNow against any such claim. Subscriber will notify Subscriber’s insurance carrier(s) of this release.

  16. LIMITATION ON LAWSUITS; WAIVER OF JURY TRIAL. Both ResponseNow and Subscriber agree that no lawsuit or any other legal proceeding connected with this Agreement shall be brought or filed more than one (1) year after the incident giving rise to the claim occurred. In addition, any such legal proceeding shall not be heard before a jury. EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A JURY TRIAL.

  17. ENTIRE AGREEMENT/MODIFICATION/CHOICE OF LAW: This Agreement shall constitute the entire Agreement between Subscriber and ResponseNow. No person installing, servicing or otherwise dealing with Equipment is or shall be authorized to act for or bind ResponseNow. This Agreement supersedes all prior representations, understandings or agreements between the parties. This Agreement may only be modified in writing signed by both parties. The parties agree that this Agreement will be governed by the laws of the State of Oregon.

BELLE SERVICE AGREEMENT TERMS & CONDITIONS

  1. PARTIES AND SERVICES: The person named as Subscriber and any person ordering/paying for Services (“Payer”) or using them (“User”) (collectively referred to as “Subscriber”) hereby contract with ResponseNow Medical Alert Systems (“ResponseNow”) for ResponseNow medical alert system monitoring service (“Service”). Unless the context otherwise requires, the term “Subscriber” as used herein refers all User(s) and Payer(s), and any of them individually. The obligations of Subscriber are joint and several, meaning that Payer(s) and User(s) are equally, and each individually, responsible for the obligations of the Subscriber under this Agreement. The Service includes ResponseNow equipment and monitoring. Equipment means a ResponseNow Belle personal help button (“Equipment”). Monitoring is provided through an authorized ResponseNow monitoring center. During the initial and any renewal term of this Agreement, Equipment remains the property of ResponseNow and must be returned to ResponseNow at the end of this Agreement as set forth in Paragraph 2 below. If Subscriber fails to return the Equipment as set forth in Paragraph 2, Subscriber will be fully liable for the value of the Equipment, which Subscriber agrees is $250. The Service includes receipt, analysis and response to alarm signals from Equipment. Upon receipt of a signal, ResponseNow: (a) will make reasonable effort to promptly contact Subscriber, and (b) if ResponseNow deems necessary in its reasonable judgment, notify: (i) persons and entities designated by Subscriber as “Responders” in the new order information sheet, in the order designated by Subscriber, or (ii) police, fire or ambulance designated by Subscriber. Subscriber agrees that ResponseNow may rely absolutely on the statements of Subscriber, Responders, or any person who says that they are acting on behalf of a Responder or Subscriber, with respect to the location and condition of Subscriber. Subscriber agrees that ResponseNow in its sole and absolute discretion and without any liability: (a) may contact or attempt to contact the Premises as frequently as ResponseNow deems appropriate to verify the need to alert Responders; and (b) after receiving oral advice from anyone at the premises to disregard the alarm signal and ResponseNow may in its sole and absolute discretion and without liability, refrain from alerting the Responders or advise the Responders of the receipt of oral advice to disregard the alarm signal. SUBSCRIBER AGREES THAT ATTEMPTING TO NOTIFY BY THE PHONE DESIGNATED RESPONDERS IS RESPONSENOW’S ONLY DUTY. Subscriber understands and agrees that: (a) ResponseNow is not responsible for the promptness, sufficiency or adequacy of the action of any Responder or any third party acting for Responder; (b) ResponseNow in no way represents or guarantees that Responders can be contacted, can or will respond, or that any response will be safe or effective; (c) the Responders have been designated by him or her and are not agents or other representatives of ResponseNow; and (d) ResponseNow will not send any of its personnel to Subscriber’s premises in response to any emergency signal.

  2. TERM & TERMINATION: This Agreement starts when the Agreement is acknowledged online by the Subscriber or Web-Buyer or when the equipment is activated by the Subscriber. The original term of this Agreement is the service plan selected above and will renew for the same consecutive billing cycle thereafter unless terminated as set forth below. Subscriber may terminate this Agreement by returning the Equipment to ResponseNow along with a written request to cancel including the Subscriber name and address. ResponseNow may terminate this Agreement and Services hereunder at any time for non-payment of fees or abuse of the service. Upon termination, Subscriber will return Equipment to ResponseNow by 1. mailing or shipping the Equipment to ResponseNow at Subscriber’s expense (a pre-addressed return envelope has been provided concurrently with Equipment), or 2. Telephoning ResponseNow and arranging for pick-up. If Subscriber fails to return Equipment within thirty (30) days of termination, Subscriber agrees to pay ResponseNow the value of Equipment which is $250 and which Subscriber hereby authorizes ResponseNow to bill to Subscriber’s credit card or bank account or otherwise collect.

  3. BINDING AGREEMENT – This Agreement is binding on Subscriber, Subscriber’s heirs, executors and administrators. Subscriber, including each User and Payer, each shall be jointly and severally liable to satisfy the Subscriber’s obligation under this Agreement and are each bound by its terms, including Paragraphs 14 and 15. By accepting these terms and conditions, Subscriber, including any User and Payer, each represent that they are agents of each other, and (a) Subscriber represents and warrants to ResponseNow that Subscriber has the full power and authority to bind any Payer and User to these terms and conditions; and (b) each Payer represents and warrants to ResponseNow that Payer has the full power and authority to bind Subscriber and any User to these terms and conditions.

  4. SUBSCRIBER DUTIES: In addition to other responsibilities set forth elsewhere in this Agreement, Subscriber must: a. Provide and be responsible for suitable electrical outlet for periodic charging of the Equipment. b. Select and give accurate information as to all Responders. Subscriber represents that personal Responders have agreed to act as responders; c. Provide Responders with access to Subscriber’s house; d. Not alter or attempt repairs to Equipment; e. Activate and use the Equipment according to ResponseNow’s written requirements found in the user guide as provided with the delivery of Equipment; f. Promptly inform ResponseNow of any changes to the information provided in, or in connection with, this Agreement. All changes are the sole responsibility of Subscriber and shall become effective at the time of delivery to ResponseNow; g. Test equipment at least every month with the personal help button following recommended testing established by ResponseNow; h. Pay any fine resulting from any false alarm.

  5. FEES: Subscriber agrees to pay the periodic fees (monthly, quarterly, or annual) associated with the Agreement along with any applicable sales tax or for any additional ResponseNow services later agreed to by the parties. Payments are due in advance of the period being billed on the anniversary of the activation date. The initial payment is due upon activation or online transaction completion and is in accordance with the payment plan selected (monthly, quarterly or annual). a. Late Fees: If a payment is not made for any reason (including an expired credit card or insufficient funds in a checking account), you agree to pay us a late fee for the administrative cost we incur in the amount of $35.00 for each late payment, or such lower amount as my be permitted or authorized by law. b. Refunds: Subscriber will be entitled upon termination to a refund for Service that is prepaid for quarterly, annual or other periods. Usage of Service for any part of a month will be billed for the entire month and will not be refunded. c. Billing information: Subscriber agrees to keep on file with ResponseNow acceptable valid bank credit/debit card information, limited to bank cards with a Visa, MasterCard, American Express or Discover logo. ResponseNow may terminate this Agreement for non-payment of fees and recover all payments due to ResponseNow. In the event it becomes necessary for ResponseNow to institute legal proceedings to collect payments due under this Subscriber agrees to pay for a full month of service for any month in which the Subscriber has Service.

  6. COMMUNICATION LIMITATIONS: It is understood that the communication of the device relies upon the availability of cellular service and data which are provided by a third party that is not controlled by ResponseNow. The ability of the device to accurately track Subscriber’s location is dependent the availability of GPS, cellular network and/or wireless internet coverage depending on Subscriber’s location. The device will function only in areas, locations and buildings where such service is available. If such service is unavailable or unreliable, the device may not accurately reflect your location or, it may not communicate at all with ResponseNow’s monitoring center. In such event, the ResponseNow monitoring center may be unable to communicate your location to a Responder, and a Responder by not be able to locate you.

  7. INTERRUPTION OF SERVICE: Subscriber acknowledges that the Equipment sends its signals using cellular services which are wholly beyond the control of ResponseNow. IN THE EVENT EQUIPMENT IS IN AN AREA WITHOUT CELLULAR SERVICE OR THE CELLULAR SERVICE FOR THE AREA IS OUT OF ORDER OR DISCONNECTED, THE EQUIPMENT WILL NOT WORK. ResponseNow does not assume any liability for interruption of the service due to strikes, riots, sabotage, terrorist activities, floods, storms, earthquakes, fires, power failure, and interruption of cellular service, acts of God, or any other cause beyond ResponseNow’s control including the activities of Subscriber. RESPONSENOW IS NOT REQUIRED TO SUPPLY THE SERVICE DURING THE CONTINUATION OF ANY INTERRUPTION OF SERVICE DUE TO ANY SUCH CAUSE.

  8. CONSENT TO DISTRIBUTION OF INFORMATION: Subscriber is providing ResponseNow with medical information for the purpose of providing the Service. Subscriber agrees that ResponseNow, Responders and any other party named in this Agreement may receive all information contained in this Agreement or otherwise provided by Subscriber to ResponseNow. Subscriber further agrees that in the event that a Responder or other assistance is sent to Subscriber’s home (an “Incident”), ResponseNow may notify any or all of the parties listed in this Paragraph. Further, Subscriber releases ResponseNow from all liability, which may arise out of ResponseNow’s disclosure of information in this Agreement or about any Incident to the parties listed in this Paragraph. Subscriber acknowledges that all communications between Subscriber and ResponseNow Monitoring Center may be recorded and Subscriber consents to such recording.

  9. FALSE ALARMS OR ABUSE OF SERVICE: Subscriber agrees to reimburse ResponseNow for any fees assessed against ResponseNow as a result of false alarms originating from Subscriber’s premises.

  10. FORCED ENTRY; MEDICAL EXPENSES: Subscriber agrees that if ANY ALARM SIGNAL is received by ResponseNow and a Responder is sent to Subscriber’s home and Subscriber cannot let Responder into the locked home and Responder does not have a key that THE SUBSCRIBER AUTHORIZED RESPONDER TO BREAK INTO SUBSCRIBER’S HOME. SUBSCRIBER UNDERSTANDS THAT THIS MAY CAUSE DAMAGE TO THE HOME. SUBSCRIBER WAIVES ANY CLAIM AGAINST RESPONSENOW OR ANY RESPONDER WHICH MAY ARISE AS A RESULT OF FORCED ENTRY INTO THE HOME. SUBSCRIBER SPECIFICALLY WAIVES ANY CLAIM FOR DAMAGE RESULTING FROM FORCED ENTRY AFTER AN INACTIVITY ALARM OR NON-RESPONSE TO A REMINDER SERVICE EVEN IF SUBSCRIBER IS SIMPLY NOT HOME. In in addition, Subscriber authorizes ResponseNow to notify paramedics and other appropriate emergency personnel who may provide medical assistance, if necessary. Subscriber hereby releases ResponseNow from any and all expenses and liability incurred as a result of such medical services.

  11. ATTORNEYS’ FEES: In connection with any dispute arising under this Agreement, the prevailing party shall recover from the other party its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing this Agreement or otherwise in connection with any lawsuit, arbitration or other legal proceeding related to or arising under this Agreement.

  12. SUSPENSION OR CANCELLATION OF THE AGREEMENT: Subscriber agrees that ResponseNow may stop or suspend monitoring service for any of the following reasons: (a) strikes, severe weather, earthquakes or other such events beyond our control that effect the operations of the Monitoring Center or so severely damage Subscriber premises that continuing service would be impractical. (b) There is an interruption or unavailability of the telephone service between the System and the Monitoring Center. (c) Subscriber does not pay the service charge due to ResponseNow, after ResponseNow has given Subscriber five (5) days notice that ResponseNow is cancelling service because of non-payment. (d) ResponseNow is unable to provide service because of some action or ruling by any government authority. (e) Subscriber becomes a debtor in a bankruptcy proceeding.

  13. ASSIGNMENT: This Agreement may NOT be assigned by Subscriber except with written consent of ResponseNow. This Agreement may be assigned by ResponseNow to a financial institution or any other personal emergency services provider at any time.

  14. DISCLAIMER AND LIMITATION OF LIABILITY: Subscriber understands and agrees that ResponseNow is NOT an insurer and that insurance, if any, covering personal injury or other personal claims and property loss or damage on Subscriber’s premises shall be obtained by Subscriber in such amounts and covering such perils as Subscriber may determine; that the amounts being paid to ResponseNow are based on the value of the Service and not on the amount of potential loss, and such amounts are not sufficient to guarantee that no loss will occur; that ResponseNow is NOT assuming responsibility for any losses which may occur even if due to ResponseNow’s negligent performance or failure to perform any obligation under this Agreement. Subscriber assumes all risk of loss or damage to premises or the contents thereof, or personal injury. RESPONSENOW MAKES NO GUARANTEES OR WARRANTIES OF ANY KIND RELATING TO THE SERVICE AND EXPRESSLY DISCLAIMS ALL WARRANTIES WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO THE SERVICE AND THE EQUIPMENT, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THIS AGREEMENT, THERE SHOULD ARISE ANY LIABILITY TO RESPONSENOW, RESONSENOW’S MAXIMUM LIABILITY ARISING OUT OF THE PROVISION OF THE SERVICE, INCLUDING THE EQUIPMENT, OR ITS USE, WHETHER BASED UPON WARRANTY, CONTRACT, TORT OR OTHERWISE, LIMITED TO THE MAXIMUM SUM OF $1,000. SINCE IT IS IMPRACTICAL AND EXTREMELY DIFFICULT TO FIX ACTUAL DAMAGES WHICH MAY ARISE DUE TO A FAILURE OF THE SERVCE, THIS SUM SHALL BE COMPLETE AND EXCLUSIVE AND SHALL BE PAID AND RECEIVED AS LIQUIDATED DAMAGES AND NOT AS A PENALTY. IN NO EVENT SHALL RESPONSENOW BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. SUBSCRIBER MAY OBTAIN A HIGHER LIMITATION OF LIABILITY FOR AN ADDITIONAL PERIODIC CHARGE. If Subscriber elects this option, ResponseNow will attach a rider to this Agreement which will set forth the amount of the limitation of liability and the amount of the additional charge. Agreeing to the higher limitation of liability does not mean that ResponseNow is an insurer.

  15. THIRD PARTY INDEMNIFICATION AND NO SUBROGATION. Subscriber agrees to indemnity and hold harmless ResponseNow, its employees and agents from and against all and any claims (including by third parties), lawsuits and losses alleged to be caused by ResponseNow’s performance, negligent performance or failure to perform its obligations under this Agreement. If anyone other than Subscriber asks ResponseNow to pay for any harm or damages (including property damage, personal injury or death) connected with or resulting from (i) ResponseNow’s breach of this Agreement or a failure of Equipment or Service, (ii) ResponseNow’s negligence, (iii) any other improper or careless activity of ResponseNow in providing Equipment or Service, or (iv) a claim for indemnification or contribution, Subscribers agrees and will pay to ResponseNow (a) any amount which a court or other tribunal orders ResponseNow to pay or which ResponseNow reasonably agrees to pay, and (b) the amount of ResponseNow’s reasonable attorneys’ fees and any other losses or costs that ResponseNow may pay in connection with such third-party claim or dispute. Unless prohibited by Subscriber’s property insurance policy or other insurance, Subscriber agrees to release ResponseNow from any claims of any parties suing through Subscriber’s authority or in Subscriber’s name, such as Subscriber’s insurance carriers, and Subscriber agrees to defend ResponseNow against any such claim. Subscriber will notify Subscriber’s insurance carrier(s) of this release.

  16. LIMITATION ON LAWSUITS; WAIVER OF JURY TRIAL. Both ResponseNow and Subscriber agree that no lawsuit or any other legal proceeding connected with this Agreement shall be brought or filed more than one (1) year after the incident giving rise to the claim occurred. In addition, any such legal proceeding shall not be heard before a jury. EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A JURY TRIAL.

  17. ENTIRE AGREEMENT/MODIFICATION/CHOICE OF LAW: This Agreement shall constitute the entire Agreement between Subscriber and ResponseNow. No person installing, servicing or otherwise dealing with Equipment is or shall be authorized to act for or bind ResponseNow. This Agreement supersedes all prior representations, understandings or agreements between the parties. This Agreement may only be modified in writing signed by both parties. The parties agree that this Agreement will be governed by the laws of the State of Oregon.

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Pricing & Return Policy

Annual Plan

Pay once for the whole service.

  • You’ll pay $419.40 upfront for one year for Belle service, or $539.40 for one year of the Belle+ service.

  • This option provides the best value as the monthly cost equates to $34.95 per month for Belle and $44.95 for Belle+.

  • We will waive the $35 one-time activation fee. We’ll even pay for your shipping on this plan!

Quarterly Plan

Split the yearly cost into four equal payments.

  • This plan offers great value with flexible payment options. Belle service is $113.85, which equates to $37.95 per month and we will waive the $35 one-time activation fee.

  • Belle+ service is $143.80, which equates to $47.93 per month with no activation fee. We’ll even pay for your shipping on this plan!

Monthly Plan

Pay as you go with this option.

  • This plan offers the greatest flexibility with monthly payments of $39.95 for Belle service and $49.95 for Belle+ service.

  • Shipping is free on all monthly plans.

  • Price to get started today for Belle is $39.95, or $49.95 for Belle+, and you never pay the $35 activation fee.

Equipment Pricing

Regardless of your choice of plan, there is no equipment to purchase from Jackson Security Services. Our medical alert systems are designed for the specific purpose of keeping our customers safe. Other medical alert companies may try to lock customers into binding long-term contracts through the sale of equipment. This method of handcuffing customers into their service is a method we do not use or condone. We want our customers to be with us long-term because of our competitive pricing and outstanding service, not because they feel forced.

When a customer ends their service agreement with Jackson Security Services, all we ask for is the return of our equipment. There is no need for the customer to hold onto a piece of equipment for which they would have very little use, let alone be charged for that equipment. We think this arrangement is the fair and right thing to do and our customers agree with us.

Return Policy

Jackson Security Services has a no questions asked, 30-Day Money Back Guarantee. You may cancel your service and receive a full refund of your service plan costs if you call us and cancel within 30 days. We will provide you with a prepaid shipping label to return the system to Jackson Security Services. After we receive your system, we will refund your service plan payment.

Jackson Security Services has developed and formulated its pricing to reflect our customers' needs and requirements. All pricing is calculated on the per month cost to our customers of Jackson Security Services monitoring service.

We offer three different payment plan options:

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Shipping Policy

Shipping Policy

Essential equipment that is required to support the normal operation of our monitoring services is provided to our customers free of charge. In addition, service-enhancing accessories may be provided as part of the service plan you are subscribed to, or added to your plan for an additional monthly fee. Jackson Security Services utilizes FedEx for all delivery of equipment to our customers.

Order Fulfillment

Equipment is packaged and dispatched within one business day from the time the order being received. Equipment is shipped as a complete order. Packages are shipped via FedEx. We provide a tracking number and do require a signature when the system is delivered. Most systems arrive within two to three business days from when the system was shipped, including Saturdays.

If we are unable for any reason unable to ship your equipment within one business day we will notify you of the delay. Notification of any delay in dispatching equipment will be by email to the email address you registered your account with. If we are unable to contact you by email we will contact you by the contact phone number registered with your account information.

Shipping Pricing

All Shipping fees include handling and packing fees as well as postage costs. Please note that any Accessories ordered during your initial purchase will be shipped with that same purchase at no additional cost.

Annual and Quarterly Plans: Free FedEx shipping.
Monthly Plan and Accessories (ordered after initial purchase): $14.95 flat fee for USPS Priority shipping.

Shipment

Jackson Security Services utilizes FedEx for all delivery. Jackson Security Services cannot be held responsible for delays in delivery of equipment due to circumstances outside of their control. All delivery times are subject to FedEx standard. Boxes containing equipment are amply sized and items are well-protected.

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Privacy Policy

Your Privacy is Very Important To Us

We are not in the business of selling or otherwise sharing information about our customers. Our Privacy Policy for Jackson Security Services is designed to assist you in understanding how we collect and use the personal information you provide us and to assist you in making informed decisions when using our site and our products and services.

 

WHAT INFORMATION DO WE COLLECT?

When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

PERSONAL INFORMATION YOU CHOOSE TO PROVIDE

You will provide us information about yourself, your firm or company, and your practices when you register for certain services, or register for email newsletters and alerts. You may also provide additional comments on how you see Jackson Security Services servicing your needs and interests. You expressly authorize Jackson Security Services to disclose the information contained on forms you can fill out (either on this website or in paper form) that request personal information such as your name, address, phone number, e-mail address, etc., or information you give to us orally via telephone or via the two-way audio feature of the personal emergency response system to emergency personnel (e.g. physicians or other health care providers, paramedics, fire department ambulance services) who may be notified of a possible emergency or contacts/responders you have listed and provided us.

EMAIL INFORMATION

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

WEBSITE USE INFORMATION

Similar to other commercial websites, our website utilizes a standard technology called “cookies” and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. We, our advertisers and ad-serving companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them. We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, monthly or quarterly billing if you selected those plans, providing customer service, and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by contacting us.

WHAT ARE COOKIES?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?

As you use our Web site, the site uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

SHARING INFORMATION WITH THIRD PARTIES

We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party. For example, some of our partners, including our authorized dealers network, operate stores or provide services on our site, while others power offerings developed by us for your use. We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

NOTICE OF NEW SERVICES AND CHANGES

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by contacting us.

HOW DO WE SECURE INFORMATION TRANSMISSIONS?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our website may be transmitted securely via Secure Sockets Layer SSL, 128-bit encryption services, which are enabled by companies such as Comodo Security Services utilizing this technology will have URLs that start with HTTPS instead of HTTP. While this is a common method for securing web-based transactions, we do not warrant or guarantee that our website security cannot be compromised.

HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?

If you have information that needs to be updated please call us at 205-752-3569 and we’ll have it updated immediately.

CERTAIN DISCLOSURES

We may disclosure your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or authorized dealers; (b) protect and defend our rights and property, the Site, the users of the Site, and/or our authorized dealers; (c) act under circumstances to protect the safety of users of the Site, us, or third parties.

WHAT ABOUT OTHER WEBSITES LINKED TO OUR WEBSITE?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our website to another website, our privacy policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites that have a link on our Web site, is subject to that Web site’s own rules and policies.

Please read those rules and policies before proceeding.

YOUR CONSENT

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

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